Refund policy
Returns
What if I'm not satisfied and would like to return my item(s) for a refund?
Items eligible for a refund must:
- Be purchased within the past 30 calendar days.
- Be accompanied by the original sales receipt or proof of purchase.
- Be unused, in the original unopened packaging, and in resalable condition.
Last Chance and Discontinued items are not eligible for returns or refunds.
How do I request a refund?
To begin the return process, please contact us:
Phone: (580) 699-9225
Email: toughdamsel@gmail.com
Once your return request has been approved, ship the item(s) at your expense along with your order number to:
Tough Damsel
Attn: Returns Department
423 W C Ave
Cache, OK 73527
Refunds will be issued to the original payment method, less any original shipping charges. Returned items must be received within 14 calendar days of your return authorization or they will no longer be eligible for a refund.
Exchanges
What if I'd like to exchange an item?
Items eligible for exchange must:
- Be purchased within the past 30 calendar days.
- Include the original sales receipt or proof of purchase.
- Be unused, in the original unopened packaging, and in resalable condition.
Last Chance and Discontinued items cannot be exchanged.
How do I request an exchange?
Contact us to begin the exchange process:
Phone: (580) 699-9225
Email: toughdamsel@gmail.com
Once your exchange has been approved, ship the item(s) at your expense, along with your order number, to:
Tough Damsel
Attn: Returns Department
423 W C Ave
Cache, OK 73527
If there is a price difference between the exchanged items, the difference will either be refunded to your original payment method or collected before the replacement item ships.
Items approved for exchange must be received within 14 calendar days of the exchange authorization.
Missing, Incorrect, or Damaged Orders
What if I'm missing an item, received the wrong item, or my item arrived damaged?
Please contact us within 14 calendar days of delivery.
Phone: (580) 699-9225
Email: toughdamsel@gmail.com
Once verified, we will promptly send the correct or replacement item. If necessary, a prepaid return shipping label may be included for returning the incorrect or damaged merchandise.
Warranty Policy
Tough Damsel products carry a limited lifetime warranty against defects in materials and workmanship under normal use.
The warranty does not cover damage resulting from:
- Accidents
- Misuse or abuse
- Neglect
- Mishandling
- Improper application
- Alterations or modifications
- Exposure to weather or outdoor elements
- Normal wear and tear
Proof of purchase is required for all warranty claims.
Special Warranty Coverage
The Daphne Collection and Safe Hearts Collection are covered by a 90-day limited warranty from the date of delivery. Proof of purchase is required.
Warranty Replacements
How do I request a warranty replacement?
To start a warranty claim, contact us:
Phone: (580) 699-9225
Email: toughdamsel@gmail.com
Defective Items Within 60 Days
If your defective item is reported within 60 days of delivery, your replacement will typically ship within 2–3 business days after your claim is approved. A prepaid return label may be included with your replacement so you can return the defective item.
Defective Items Between 61–365 Days
If your defective item is reported between 61 and 365 days after delivery, please ship the item to us at your expense along with your order number.
The item must be received within 30 calendar days of your warranty claim being approved. Once received and verified, your replacement will be shipped at no additional shipping cost.
Defective Items Over 365 Days
If your defective item is more than 365 days from the delivery date, please mail the item with:
- Your original proof of purchase.
- A $10 processing and return shipping fee.
The item must be received within 30 calendar days of your warranty claim being initiated.
Once inspected and determined to qualify under our warranty policy, a replacement will be shipped. If the item is found not to qualify for warranty coverage, it will be returned to you.
Daphne Collection & Safe Hearts Warranty Claims
For defective items from the Daphne Collection or Safe Hearts Collection reported within 90 days of delivery, we will promptly ship your replacement. A prepaid return shipping label may also be included when applicable.
Warranty items should be returned to:
Tough Damsel
Attn: Returns Department
423 W C Ave
Cache, OK 73527
Order Cancellations
Can I cancel my order?
If your order has not yet shipped, please contact us immediately.
Phone: (580) 699-9225
Email: toughdamsel@gmail.com
If your order has already shipped, it cannot be canceled. You may instead follow our return policy above if the item qualifies for a refund.